Frequently asked questions
Quick answers about delivery, activation, refunds, and support. Still stuck? Call (800) 555-0188 or request a callback.
How do I download my software?
After purchase you’ll receive an email with your product key and download link, usually within 2–15 minutes after verification.
Are these genuine licenses?
Yes. SoftLicenseHub lists genuine licenses intended to activate with the vendor. We are an independent reseller and not affiliated with Microsoft.
Will my license expire?
Perpetual editions (such as Office 2019/2021/2024 one-time purchases) do not require a subscription renewal to keep working on the licensed device.
Can I use one license on multiple devices?
Most standard retail-style licenses are for one device. Ask us if you need multi-device or business options.
What if my key does not work?
Double-check characters, confirm OS match, then call us. Solving activation issues is a core SoftLicenseHub promise.
Do you offer refunds?
Yes — we offer a 180-day money-back guarantee on unused keys. Contact support with your order number.
Do you serve USA customers?
Yes. SoftLicenseHub is built for the United States market with EST support hours and phone/callback lead handling.
Need a human answer?
Our team helps with edition selection, install, and activation — before or after you buy.